Black Hills Energy warns customers of scam calls

RAPID CITY, S.D. — Black Hills Energy is reminding their customers to be aware of scams due to reports from customers of attempted scam calls.

The customer is told their bill is delinquent and will be turned off if they don’t pay immediately over the phone.

Additional tips Black Hills Energy has for their customers include:

  • Don’t give in to a high-pressure call seeking personal information – if someone calls claiming to represent your local utility and they demand immediate payment or personal information, hang up and call the customer service number on your utility bill.
  • To verify whether an employee was dispatched to your location, call your utility using the number on your bill or the company’s website. Black Hills Energy employees wear shirts with a Black Hills Energy logo, carry a company-issued photo ID and drive logoed vehicles. Employees will gladly wait outside while you call the company to verify their identity.
  • Do not provide your Social Security number, credit card numbers or bank account information to anyone during an unsolicited phone call or an unannounced visit.

Black Hills Energy urges customers to contact them at 1-888-890-5554 if they have concerns about the identity of someone claiming to represent the company to verify employment. They say calling local law enforcement is also an option.

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