Black Hills Energy suspends disconnection of services
RAPID CITY, S.D. — Black Hills Energy announced on Tuesday a plan to help their customers during this period of self quarantine.
For the time being Black Hills Energy has decided to suspend disconnection of service for customers currently not able to pay their bill. This gives those who might be staying home from work a little more time to pay. And for those who can pay their electric bill but are looking to stay inside, the company encourages its customers to explore its other payment options.
Marc Eyre, BHE Director of Electric Operations, said “Really encourage customers if they have any questions or trouble paying a bill to reach out to us on our 1-800 number and also on our website. We’ve got a lot of payment arrangement options out there and options for customers that are having a hard time paying their bill.”
Making sure the company has the work force available to continue service to their customers Black Hills Energy has encouraged all employees that have the option to work from home. BHE also says staff are following recommended safety practices within their facilities.
Montana Dakota Utilities has also announced a suspension of disconnections.